Shipping Policy
Shipping Policy
Delivery Times:
Delivery time is based on (1) time required to process the order; (2) time for chosen payment to process; and (3) time used by carrier to deliver the package.
JKM Creative Enterprises is a small business that caters to the individual preferences of its customers. While we will make every effort to process and ship orders as quickly as possible, orders can take 5 – 7 business days to process and ship. Some orders could take additional time to process, depending on order size, availability and time of year. Therefore, please keep this in mind if you are ordering for gifts, special occasions or during the holidays when our sale volume is higher than normal. If an order is needed by a specific date, please let us know and we will do our best to accommodate this request.
Shipping to the
Normally items ship out via USPS, FedEx, DHL, UPS to the lower 48
Shipping to
Please allow 7-10 business days for processing. We ship via USPS (International) Priority Mail through our outside shipping service.
ALL ORDERS are shipped via traceable carriers for your protection. Confirmation numbers will be provided via email once order has shipped.
Non-Delivered Orders:
In the event an order is lost by the Carrier during transit, we will gladly replace the order and re-ship it to you at no additional cost. However, if the Delivery Confirmation/Tracking shows delivery was made to your address, we will not accept responsibility if you do not receive the order (it is lost or stolen after delivery). We will suggest that if you live in an area prone to theft, to notify all Carriers to either hold your packages/order for pick-up or to only deliver when someone is available to receive them.
Damaged Shipments:
Every effort has been made to ensure that your order will arrive safely after it leaves JKM Creative Enterprises. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Package(s)” before signing. Make all claims directly with the carrier. We will make sure all damaged items are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of claim.
Return & Exchanges:
We value your business, and we are sincerely committed to your complete satisfaction. If any purchase from us fails to meet your expectation, please review our Returns & Exchanges policy.
